I have owned every FitBit since the Flex. You remember the Flex, right? The one with just the dots on the LCD screen? Recall also, Force, Charge, ChargeHR, Surge, Charge, Charge 2... Blaze and Versa. Each and every one has either/or:
1. Detached from the integrated band, rendering it useless.
2. Some point refused to charge anymore.
3. Stopped tracking heart rate.
4. Become unbearably slow after firmware updates. (Shades of Apple, anyone?)
What they all have had in common is that they functioned *just* long enough to be outside of their warranty period. Oh, I received a replacement ChargeHR and Blaze when they died, but that required raising just a bit of Hell with support. I grumbled and groused, and even stepped out on FitBit with my Motiv Ring (They let me down too...), but like a die-hard Apple Fanboi, this FitBit Man came crawling back, lured in by the newest shiny device like a baby watching jangling keys. I have spent well over $1000 on FitBit over the years. I was in deep.
I can't do it anymore. I am officially tired of my Versa:
1. Not waking when I raise my wrist, but waking at the slightest movement in bed.
2. Taking several seconds to respond when I swipe up to see my hourly step count.
3. Swiping two or more times due to the slowness, only to have it *wake up* mid second swipe and do something else.
4. Insert your frustration here.
For what these devices cost, they should last well past "The Newest Product Release".
I'm now looking at Garmin. They are expensive as hell, but I have Garmin radios and GPS devices that are several years old and still work flawlessly.
Maybe change your business model, FitBit. This all day sucker is down to the soggy white stick.
I'm done.
