help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I cant setup my versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-11-2018 03:06

‎08-11-2018 03:06

Hi.. 

 

I bought a versa last week and the update for software and firmwall is not ending!! My watch counts steps and sync but it's screen is still as bought with (please download fitbit app to start) i have been trying through 3 different networks.. Different locations.. Bluetooth.. And all is not working.

Also I have done resets, deleted the app and restarted my mobile and my versa.. And it's going no where.

 

Can someone hell? 

Best Answer
0 Votes
7 REPLIES 7

‎08-11-2018 05:48

‎08-11-2018 05:48

You might want to consider doing the update through a computer with the Versa plugged in.  Updates can often eat up battery, which may be causing the delay.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
Best Answer

‎08-11-2018 07:13

‎08-11-2018 07:13

I am having the same issue and ive tried to do the setup several differwnt times

Best Answer
0 Votes

‎08-11-2018 07:14

‎08-11-2018 07:14

I am having the same issue and ive tried to do the setup several different times

Best Answer

‎08-12-2018 04:28

In response to BriiWelch

‎08-12-2018 04:28

I have been trying for 4 days!! 😭

Best Answer
0 Votes

‎08-12-2018 04:30

In response to DramaQueenDiva

‎08-12-2018 04:30

Thank you.. 

 

I tried but it did not work. It seems that I will take it to a fitbit dealer. 

 

Wish me luck 🤞 

Best Answer
0 Votes

‎08-12-2018 05:12

In response to DramaQueenDiva

‎08-12-2018 05:12

I'm having the same problem. Is it faulty or am I doing something wrong? 

Best Answer
0 Votes

‎08-12-2018 05:23

‎08-12-2018 05:23

I bought mine over a month ago and it worked fine and then all the sudden it won't sync and now I have updated my phone, removed the device and now can not set it back up..  did anybody else already own theirs and then it stopped working?

Best Answer
0 Votes