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I haven't heard back about my Versa that I returned

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‎12-07-2018 13:20 - last edited on ‎11-08-2021 18:13 by Fitbit Moderator

‎12-07-2018 13:20 - last edited on ‎11-08-2021 18:13 by Fitbit Moderator

I have not heard back about my watch that I returned over 2 months ago.  The watch gave me an allergic reaction and I have not gotten my refund.  I've been assigned a case number but continued to get ignored when I refer to the case number.  I am extremely dissatisfied.

 

Regina 

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎12-07-2018 13:57

‎12-07-2018 13:57

If that's true, you're absolutely right to be disappointed. The only thing I can advice is to keep on calling Customer Support untill they respond to your rightfull question. Maybe this link will help you: https://help.fitbit.com/?cu=1

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4 REPLIES 4

‎12-07-2018 13:57

‎12-07-2018 13:57

If that's true, you're absolutely right to be disappointed. The only thing I can advice is to keep on calling Customer Support untill they respond to your rightfull question. Maybe this link will help you: https://help.fitbit.com/?cu=1

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‎12-10-2018 15:32

In response to SunsetRunner

‎12-10-2018 15:32

It is very true.

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‎12-10-2018 15:32 - last edited on ‎11-08-2021 18:12 by Fitbit Moderator

In response to SunsetRunner

‎12-10-2018 15:32 - last edited on ‎11-08-2021 18:12 by Fitbit Moderator

It is very true.

Moderator edit: personal info removed

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‎12-10-2018 15:38

In response to ReginaWeaver

‎12-10-2018 15:38

What does the number mean you posted on your second post? I would advice you to delete the first post with the same answer "it is very true" , cause Fitbit does not allow double posting.

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