I need help with my Fitbit Account

[SunsetRunner]

Me: 11/06/2019

I have logged in via Facebook today and have noticed my password has been changed to (email address added)

That is not my email address.......I think I have been hacked??? The only email address I have ever supplied Fitbit is the one I am currently using to correspond with you.....

My account is being accessed from the US. I have revoked US access.

Please rectify for me ASAP

I did not receive any form of notification of my account being compromised in any form.

Fitbit Support: 12/06/2019

Hello Kylie, 
Thank you for reaching us about having an issue to login to your account.  
As we check here on our end, we couldn't find an account associated with the email address you provided. So that we may better assist you, please tell us the email address that is associated with your Fitbit.com dashboard.
We look forward to hearing from you and helping you get back on track.
Sincerely,

Me: 12/06/2019

As per email above.....

 Fitbit Support: 

Hi Kylie, 
Thanks for getting back and sharing this experience. 
With regard to this, we would like to suggest and confirm some steps to try and retrieve your account. 
To get started, please see the steps below: 
1. Login using the email address that was used to change your Fitbit account using your old password. 
2. If this is successful, please immediately change it back to your correct email address and change your password.
3. If you can no longer do the steps mentioned above, please let us know. 
We hope the suggestions above help resolve your concern. Let us know if you have other questions.
Sincerely,

Me: 13/06/2019

Hello,

Unfortunately the suggestions did not resolve my issue. 

Please help.

Fitbit Support: 13/06/2019

Hello Kylie, 
Thanks for getting back. 
We will be forwarding your case to our Security team so you can be better assisted. 
Should you have other questions, please let us know.
Sincerely,

Me: 14/06/2019

How and when will the security team contact me? Will they use this same email thread to correspond with me? How much longer I am expected to not have access to MY Fitbit account? 

I have not received a response on this thread or any other form of contact........

Can someone please help!!

Please respond on this thread

Moderator edit: Removed personal information, subject for clarity and format

[YojanaFitbit]

Nice to see that you're digging into the Forums @SunsetRunner, let me give you a warm welcome to our Community.

Thanks for sharing this information! I've sent you a Private Message, please check your PM inbox. We really appreciate your feedback.

Let me know if you have questions about it.