help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inaccurate bpm

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-24-2018 10:48

‎07-24-2018 10:48

So for the longest time the monitor seemed to be working normally.  Recently it spikes all over the place.  My wife has tried it and the same thing happens.  When we put on our old devices (apple watch and fitbit)everything works fine.  I have done a factory wipe off the device and it is still inaccurate.  What can be done to resolve the issue

Best Answer
0 Votes
2 REPLIES 2

‎07-24-2018 18:20

‎07-24-2018 18:20

You will need to contact Support I think (link in my signature )

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎08-04-2018 23:46

In response to NellyG

‎08-04-2018 23:46

Thanks for the suggestion I think fitbit needs to figure this out

Best Answer
0 Votes