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Inaccurate step count

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‎04-21-2019 18:43

‎04-21-2019 18:43

The brand new versa i purchased counts steps I havent taken. Example, I took my versa off the charger and put it on, it had 1,700 steps recorded. It had my heart rate extremely high also . 

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‎04-22-2019 05:50

‎04-22-2019 05:50

@Lisashields Welcome to our Fitbit Community! I'm happy to assist you with the extra steps and heart rate issues that your Versa is experiencing.

 

When you plugged your Versa on the charger, by any chance, was your Versa on a surface with vibrations. E.g, AC systems or a computer? If this is not the case, I'd like you to try a restart. In order to restart your Versa, please follow the steps that are listed in this help article. This will refresh your tracker internally.

 

Once you've restarted your Versa, please monitor it and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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