Inappropriate friend request

[peacelamb]

I've had a Fitbit for over 3 years and just got my first friend request from a shady person. I contacted Fitbit and they were not at all helpful. This is his/her profile; "want chat with a guy because I'm very lonely😔 Write me here please -xxx  I was told to block, which I will, but shouldn't Fitbit be blocking these people once they're made aware? And why is there no link to report suspicious activity. It's bad enough I have to deal with this crap on FB and constantly blocking scam phone numbers. Now Fitbit??? 

moderator edit: removed link

[KateFitbit]

@peacelamb the best to thing to do is to report any suspicious friend request. To learn more about that check out this article. 

[peacelamb]

I did try to report it in a chat session. I was told to block the person. And I actually had another one the same day. I also would like to know how I'm getting these when everything on my account is set to private. I sent the chat person a link to the person that sent the request. I got the distinct feeling there was going to be nothing done. Very disappointed. I thought Fitbit was better than that.
Laurie
p.s. And there is no way to block that I could find. The only thing I was able to do was deny the request. It may be time to take a closer look at privacy?

[KateFitbit]

@peacelamb check out the link to the article from my previous post on how to report a community user or post, this is the best way to alert Fitbit. 

[Rabbitbrush]

I just got the same message. I will no longer accept friend requests.

[Val009]

i have had similar - 1 a week ago & 1 today. The first one had swearing in their invite - kids have fitbits - this needs sorting !

[Masmalinois]

This has happened to me twice this week.  The first time, I took a screen shot, reported it (it was from a porn site) and the only response I got back was “we hope you are happy.”  🙄. More from the same porn site today.  Really?  Can’t you guys block the site since I gave you the photo and the link?  Yes, I changed my password.  Yes, I deleted the request.  But I am about to disable my account because of these issues.  You should do better protecting our privacy.

[Val009]

Had a 3rd one this.evening ! Mario F ( pic is man with a moustache ) no description - so nothing rude said this time ( no profile details either ) managed to find way to block & report . I think Fitbit data has been hacked & we r not being told . This could be a peado trying to contact kids for all we know. 

[Michelleohio]

I got the same message about a week ago.  I ignored it and have not heard back.

[peacelamb]

I'm a little miffed that Fitbit hasn't replied to this yet. And I've gotten 5 of them now. The alarming thing is, ALL of my settings are on private, so what else have these people accessed? Fitbit????? How about a reply. How do I know now that these people don't know my location? This is disturbing and requires addressing. NOW!

[peacelamb]

I AGREE 100%. I think Fitbit is being very irresponsible in protecting their users. Everything for me is set on private. I want an answer as to how these people are even seeing me. Shame on you Fitbit, for blowing this off.

[peacelamb]

FITBIT!!!!!  YOU NEED TO ADDRESS THIS NOW!!!!!!!!

[Michelleohio]

I've only had the one who sent the same message to me.  I have a feeling it is a blanket send, especially since our names are obviously feminine.  I agree with your concern,  I would not respond.  I found out years ago that it was better to ignore spam mail.  

[Suz1961]

I have learned fitbit is usually no.help. I was getting these A LOT. Go to your fitbit setting then notifications then scroll until you find friend requests and turn it off. Unless you have a specific  friends request that you WANT to accept, I suggest you turn it back on accept that particular friend request then turn it back off.  It is the only way I have found to get rid of the TRASH!  Good luck

[Masmalinois]

My “friend request” was already set to off. They got my email from Fitbit. Fitbit owes us more than this.

Sent from my iPad

[peacelamb]

I agree. Same here. This is a breach of security as far as I'm concerned. And they are doing nothing.

[Suz1961]

Do you know that your phone num is in your response? 

[Suz1961]

Mary ann sharp do you know your phone num. Is in your response? If not I would just like younto be aware of this.

[Masmalinois]

Thank you, Suzi!

[Masmalinois]

Thank you Suzi1961.