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Inconsistent heart rate tracking

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‎12-31-2019 09:27 - last edited on ‎01-13-2020 19:25 by Fitbit Moderator

‎12-31-2019 09:27 - last edited on ‎01-13-2020 19:25 by Fitbit Moderator

I have had my Versa for two years and it has been great up until about 4 months ago.  The heart rate monitor keeps blinking out.  I have done all the restarts, factory resets, washed the contacts, etc.  I have to restart it several times a day in order for the heart rate monitor to work.  As it is responsible for so many of the features, sleep, movement, etc., I need it to keep working.  Is it possible it has reached the end of its life or is there something else going on?  How long will a Versa last?  

 

Moderator edit: Subject for clarity 

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‎01-13-2020 19:24

‎01-13-2020 19:24

Hi @Deltadmd, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for troubleshooting your Versa prior to posting too. If you haven't already done so, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes. Such information was really helpful for other users that were experiencing the same uncommon behavior.

 

Looking forward to your reply, let me know if you have any additional questions.

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