help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite doesn't' sync or update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-03-2020 07:09 - last edited on ‎01-13-2020 19:06 by Fitbit Moderator

‎01-03-2020 07:09 - last edited on ‎01-13-2020 19:06 by Fitbit Moderator

I received a Versa Lite for Christmas, and it was working fine, but then the heart rate on screen was stuck at 123, even when I wasn't wearing it.   I tried resyncing, shutting off HR, turning off blue tooth, shutting down, reinstalling the app, nothing worked so I did a factory reset.

Once that was done it then stated I needed an update.   I have been trying to update since January 1st.  I have tried numerous hours.   The Versa screen just keeps telling me to install the fitbit app.   The fit bit app keeps telling me I have an update.  

Last night I committed to just letting it sit.  I didn't use my phone the entire time because I found when I did, it stopped syncing it.   So I plugged it in at 5:30pm, at 1am, when it was about 3/4s done, it said it was no longer connected. 

The screen is back to stating that I need to install the app.   So  I did at 6:30am, and let it run until I needed to leave at 8.   Nothing was happening on the Versa, my phone said synching but the bar wasn't moving.

I am beyond frustrated with this.

Can I plug this watch into my phone and update from online?  If so please advise.

If I have a crappy watch, please advise.

Should I send this back and upgrade to the Versa 2, or move to the Charge 3.   Of just skip the Fitbit product all together.

Please help me.

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-13-2020 19:17

‎01-13-2020 19:17

Hi @TheresaIAm. Welcome to the forums. I'm sorry for the delayed response.

 

Thanks for sharing detailed information about your Versa Lite's behavior, as well for the troubleshooting tried prior posting. I understand how you're feeling since your watch should be working correctly and I'm sorry that you've had this experience. I got in touch with our Support team to share your details and apparently you already have a case created. They'll continue working with you via email so make sure to check your inbox.

 

I'll be around if you need anything else.

Best Answer
0 Votes