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Refund issue

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‎01-13-2020 16:50

‎01-13-2020 16:50

Issue with Refund
my friends gifted me Fit bit Surge on my birthday and right from day one i was having troubles with it earlier with heart rate got replacement then new one with screen and it was not at all good experience with surge and sue to issue with screen i was having option of upgrade / replacement and i opted for upgrade and paid the difference and got versa lite and even with this i was having trouble with my sleep score ( was getting few night and no sleep score on most of the nights) raised issued and every time support team performs some trouble shooting ( at least for 5 times) and didn't work and i felt that no one wants to help me as my fitbit versa lite was just 2 months old i advised them that i will return this and in return you send me new one as its under warranty and no one was happy to help me with that even as per them if one fit bit versa is having trouble in getting my sleep score that means all fit bit versa are gonna have same issue. i rate customer service and support zero out of 10 as they were unable to rectify the issue. finally conclusion was they will issue me refund but i have to send my versa lite back and i agreed and posted back to them took almost 2 months in order to get refund back and only refund amount i received is $US $45 where as value for versa lite was AUD $250.
reason they gave me that i used coupons and only paid $50 towards surge but those coupons are from the faulty fitbit surge and i need to raise this to some one in management to have a look into this poor customer service and also if some one can help me with email address or consumer complaint number where i can launch this complaint officially would be great.

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2 REPLIES 2

‎01-13-2020 16:59

‎01-13-2020 16:59

Hi @blueyedleo , I brought your problem under the attention of the Moderator Team. One of them will contact you soon via this topic, so keep a close eye on it. regards kuzibri

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‎01-13-2020 18:49

In response to SunsetRunner

‎01-13-2020 18:49

Hi @blueyedleo, welcome on board. @SunsetRunner, thanks for bringing this thread to my attention.

 

@blueyedleo, thanks for sharing detailed information about your experience with your Fitbit devices and our Support team. I'm sorry that you've had this experience. We're always striving and working to improve the Fitbit experience with our products and services, therefore, the feedback shared on your post is really appreciated. I understand where you're coming from and since I don't have access to your case details, I've contacted our Support team on your behalf and shared your details so they can look into this and provide you with further assistance. They'll send you an email shortly so make sure to check your inbox.

 

If you need anything else, let me know.

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