11-13-2020
04:48
- last edited on
11-13-2020
16:58
by
RicardoFitbit
11-13-2020
04:48
- last edited on
11-13-2020
16:58
by
RicardoFitbit
My fit bit time of off by 1:40 - it doesn’t sync, and this Bluetooth location question keeps popping up in the app every few seconds. It’s full charged. Any ideas? It’s a VersaLite
Moderator Edit: Clarified subject
Best Answer11-13-2020 16:57
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
11-13-2020 16:57
Hi @BoosterScooter, welcome to the Community Forums.
Thanks for your post and for the details that were shared. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Versa Lite the incorrect time issue will get resolved. That said, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.
Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
Let me know if further assistance is needed and if you have any additional questions.
Best Answer11-13-2020 19:28
11-13-2020 19:28
Mine did same thing. I reset it and now not tracking steps. Stuck on 5,999 steps! Happenjng a lot and only 2 years old
I reset stride too. Not moving of 5,999 steps.
Does a Versa die after 2 years of age???
Best Answer