help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Incorrect time on Versa Lite

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-27-2021 09:00 - last edited on ‎03-01-2021 13:48 by Fitbit Moderator

‎02-27-2021 09:00 - last edited on ‎03-01-2021 13:48 by Fitbit Moderator

My Versa Lite loses time when I wear it. When I take it off, it syncs and shows the correct time. This just started happening about a month ago! I’ve done all the suggested resets on my phone and smartwatch, any suggestions would be greatly appreciated!

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-27-2021 10:55

‎02-27-2021 10:55

A watch shouldn't lose time when not synced.

Try a different clock face.

If that fails try Fitbit Support. They may be able to help you.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎03-01-2021 13:51 - last edited on ‎07-05-2024 13:02 by Fitbit Moderator

In response to Guy_

‎03-01-2021 13:51 - last edited on ‎07-05-2024 13:02 by Fitbit Moderator

Hi @FtWorthDinman welcome to the Community Forums. 

Thanks for bringing this to our attention. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Versa Lite it should display the time that’s configured on your phone. However, this may also be fixed by updating the time zne in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

@Guy_ Your help is always appreciated.

Let me know if further assistance is needed, I’ll be here.

Best Answer
0 Votes