Versa won't charge - Shows 0%

[Vickylewis2009]

Hi guys. 

I went to bed last night with a full battery woke up this morning to zero % and now it won't charge it just keeps saying zero

Only had it a month so any help would be grateful 

Moderator Edit: Clarified subject

[Guy_]

To see what's happening with the charge

Connect the charge cable to the watch and plug it into a PC USB port

The PC should announce a connected device with a sound, it means its connected and charging

[if there is no sound, either the volume on the PC is low, or off, or the watch is not properly connected to the charger or has a fault]

if PC then announces a disconnected device with another sound, it means the watch battery is either flat or the watch is dead

anyway wait 10 minutes [for battery to get to 5%] 

if the watch or battery is not dead it will announce device connected again

[the watch may also wake up]

if after an hour there is nothing on the watch face

try starting it by pressing a button for a few seconds and waiting for the logo to appear or restarting with the buttons

if nothing comes on the screen, either there is a screen or button fault or the watch is dead  - but wait

Check the button start procedure,and that the button clicks

It probably is faulty and needs replacing where you bought it or contact Fitbit Support directly. They may be able to help you.

[RicardoFitbit]

Welcome to the Community Forums @Vickylewis2009.

Thanks for bringing this to our attention and for the details that were shared on your post. Our Customer Support team informed me that they already provided you assistance to solve your Versa issue just as @Guy_ suggested you. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case. Unfortunately I don’t have access to such information to accordingly assist you.

I'll be here if you need anything else.