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Inquiry about returning my Versa Lite

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‎03-12-2021 18:50 - last edited on ‎03-13-2021 03:23 by Fitbit Moderator

‎03-12-2021 18:50 - last edited on ‎03-13-2021 03:23 by Fitbit Moderator

Hi all,

 

Is anyone here who can help me with what to send when retruning fitbit under warranty? I'm in australia and have received the return label but no instuctions on what to send back? Is it just the watch or do I need to send charger, and both bands as well?

 

Thanks.

 

 

Moderator Edit: Clarified subject

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‎03-12-2021 19:38

‎03-12-2021 19:38

Hi @jainp  you should have received an email with instructions. A moderator has been notified about your post and should be by to assist you.

Stepping in the U.S.A. since September 2013. Android 14

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‎03-13-2021 03:22

In response to Odyssey13

‎03-13-2021 03:22

Hi there @jainp, welcome to the Community Forums. Thanks for sharing those details. 

 

As @Odyssey13 has mentioned, you should have receive an email from Fitbit Support with the exact items to include. However, I've seen you already received new information from our Support Team as regards of this. Please make sure to keep an eye on your inbox for updates on your case.

 

Have a nice day. 

Maria | Community Moderator, Fitbit


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‎03-13-2021 18:09

In response to MarreFitbit

‎03-13-2021 18:09

Below is the email content which I received but as step 2 says, but I never received another email telling me what to send. I will have to call them again now 😞

 

Please send your device to us with the label below:

1. Print—Print your prepaid shipping label
<pdf file link>

2. Prepare—In a small box or padded envelope, package the device. You should receive an email from Fitbit Support with the exact items to include. Be sure to put your label on the front.

3. Ship—Drop off the package at your nearest AU Post location

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