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Is Versa 2 compatible with Galaxy S5?

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‎03-08-2021 22:32 - last edited on ‎03-09-2021 05:01 by Fitbit Moderator

‎03-08-2021 22:32 - last edited on ‎03-09-2021 05:01 by Fitbit Moderator

Hi, I can't find this answer anywhere online. According to the Fitbit website the S5 is compatible with Fitbit products but when I'm trying to set up my device it says I have to update the Fitbit up and update my phone to an OS of 7+. Well I have done both of these.

 

I can't even use the Versa to tell the time without setting it up.

 

Moderator Edit: Clarified subject

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‎03-09-2021 05:05 - edited ‎10-14-2023 11:51

In response to MarkMM

‎03-09-2021 05:05 - edited ‎10-14-2023 11:51

Hi there @Zinny50, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2 and for trying to troubleshoot it before reaching out. @MarkMM Thanks for your input! 

Please make sure your S5 meets the requirements listed here. See these additional instructions for help resolving any issues using the Fitbit app. 

However, I've seen you got in touch with our Support Team after posting here but it looks like your chat got disconnected. The best way to get help for this problem is to chat with us again or give us a call. Click here to get connected. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-09-2021 03:49

‎03-09-2021 03:49

@Zinny50 Unless you rooted the phone and installed a custom ROM, Android 6 was the last supported OS for the S5? I was still able to use an older already downloaded version of the Fitbit app with limited features, on my S5 before it broke about 6 Months ago. It would no longer get app updates though for a while. So I wouldn't have been able to reinstall it if needed. 

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‎03-09-2021 05:05 - edited ‎10-14-2023 11:51

In response to MarkMM

‎03-09-2021 05:05 - edited ‎10-14-2023 11:51

Hi there @Zinny50, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2 and for trying to troubleshoot it before reaching out. @MarkMM Thanks for your input! 

Please make sure your S5 meets the requirements listed here. See these additional instructions for help resolving any issues using the Fitbit app. 

However, I've seen you got in touch with our Support Team after posting here but it looks like your chat got disconnected. The best way to get help for this problem is to chat with us again or give us a call. Click here to get connected. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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