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Is Versa waterproof?

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‎07-04-2019 06:44 - last edited on ‎07-05-2019 10:57 by Fitbit Moderator

‎07-04-2019 06:44 - last edited on ‎07-05-2019 10:57 by Fitbit Moderator

Went swimming with my fitbit versa that is supposed to be waterproof and now it won't work! What should I do?

 

 

Moderator edit: updated subject for clarity

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‎07-05-2019 10:59 - edited ‎07-05-2019 11:02

‎07-05-2019 10:59 - edited ‎07-05-2019 11:02

Welcome to the Community Forums @nananevitt!  

 

The Fitbit Versa is swim-proof and can be worn in the lake, the pool or the ocean. Still, it’s important to thoroughly dry your elastomer band and tracker and remove any debris from your device after wear in the water. Take in consideration that non-elastomer accessories should not be worn in water. To minimize damage to your watch, avoid any direct contact of sunscreen or insect repellent sprays with your tracker or watch. Remove your tracker while applying these sprays. For more information about wearing your Fitbit device, see our Wear and Care page.

 

So I can better assist you, may I have some more details about what happened to your Versa? Is the screen not working? Is the device not syncing? 

 

I'm looking forward to your reply. Woman Wink

Maria | Community Moderator, Fitbit


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