Is tech support open right now?

[Big_Willie]

I have been waiting for some one to start a support chat with for over an hour. I understand new owners and support being busy after Christmas but really?

[SunsetRunner]

@Big_Willie - Sorry for the inconvenience but if you describe the problem to us, maybe we can help you here.

[Big_Willie]

This is my 4th Versa SE (due to sync issues) so when it wouldn't connect to
the app for 2 days I did a factory reset. Now it will not turn on at all. I
have had it in the charger for the last day and still dead as a rock. I was
hoping for an exchange from tech support but can't get through on chat.

[JuanFitbit]

Hi @SunsetRunner , nice to see you around. Thank you for trying to help @Big_Willie .

@Big_Willie a warm welcome to the Community! Thank you for sharing here your experiences here.

I apologized if you couldn't contact Support. Our Team was on duty during the Holidays to help everybody! You must have tried during one of our busiest hours. 

Regarding your situation regarding syncing, have you checked if your mobile device is compatible?

For future reference, if you still have issues syncing your device, please have a look at this article, or contact us, over the Community, Chat, Email or phone call . 

Usually the factory reset, should be only be performed only if advised by a moderator, or Support. 

As you already did so, and your watch is not responding, I took the liberty to inform Support. You'll be receiving an email soon with more information.

Please keep us posted.