Is there a problem with the store website?

[Brynla]

Apologies if this is not the right place for this type of question.

I have  been a Surge wearer for three years and now have decided to buy my wife and I Versas.

However the store website won’t accept my order and keeps redirecting me to the US site when I try to buy the second one for my wife.

Any ideas if there are any problems? Need to order these as my trusty surge is on its last legs (strap broken and gave up the ghost last week when skiing, but have managed to revive it)

cheers

Julian

[WendyB · Accepted solution]

Have you cleared your cache? It might help

http://www.wikihow.com/Clear-Your-Browser%27s-Cache

If not then the only people who can help is support

http://help.fitbit.com/?cu=1

[Brynla]

Thanks - will give that a go

[AlessFitbit]

@WendyB Thanks for jumping in!

@Brynla I hope clearing your browser has helped. If not, I would also make sure you are in the correct region. For example, if you're in the UK make sure you are on the UK Fitbit site before going to purchase in the store. By scrolling all the way to the bottom of the page, you'll see the option to change your region there. 

[Brynla]

Thanks - All seems ok now