Issue with Versa screen

[billydaw1]

My Versa will suddenly go to the screen that says "nothing new here, you are all done. Then switches to the start screen for run. this alternates continuously. I have restarted the watch multiple times (10) to no avail. Any tips?

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @billydaw1, it's nice to see you again in our Community Forums!

Thank you for sharing the details of the issue with your Versa's screen. I appreciate your troubleshooting efforts to restart your device. Upon checking with our Support team, I was told that you have already contacted them. You're in good hands now. 

I'll be around if you need further help!

[Nmlm]

I have this same issue. Starts with green lines going down. Then it doesn’t turn in. I tried the restart which worked at first and now that doesn’t work anymore. Very frustrating. I’ve only had this since December. This looks like a common problem which is unacceptable for a $200 product! 

[billydaw1]

Now mine is dead.

[billydaw1]

Sadly my Versa went to blue screen. Zero functionality.

[LiliyaFitbit]

Welcome to the forums @Nmlm. Thank you for your reply @billydaw1. 

@Nmlm thank you for joining the conversation and sharing the details of the issue with your Fitbit Versa. I totally understand how you are feeling since you've only had the device since December. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, keep working with them.

@billydaw1 I am sorry to hear the issue persists. I appreciate your troubleshooting efforts. Since you've been in touch with Customer Support already, I've updated your case and you will be receiving an email soon. 

If you have any questions, feel free to let me know.