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Issue with replacement order

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‎09-13-2019 03:25 - last edited on ‎09-13-2019 16:57 by

‎09-13-2019 03:25 - last edited on ‎09-13-2019 16:57 by

Still I am facing issues... It's super frustrating.. Fitbit told me that they will send me new replacement I also filled the details.. They told in 5-6 days it will be shipped but its been 10 days I didn't when I try to contact them they are saying now that they won't send me replacement it's bad.. Why do they say after sending confirmation mail... My watch sucks really..

Pls let me know if anyone has received replacement 

 

 

Moderator edit: subject for clarity

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‎09-13-2019 09:37

‎09-13-2019 09:37

Hi, I brought your problem under the attention of the Moderator Team. One of them will soon contact you, so keep a close eye at your post. Regards kuzibri

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‎09-13-2019 16:56

In response to SunsetRunner

‎09-13-2019 16:56

Hi @Selva_R, it's nice to see you again in our Community Forums. It's nice to see you around @SunsetRunner. 

 

@Selva_R thank you for sharing the details of the issue you're experiencing with your replacement order. I appreciate your feedback and time you took to let us know your frustration since this helps us to keep improving. Upon checking with our Support team, I was told that they were able to help you with this issue. Thank you for your time and efforts. 

 

@SunsetRunner thank you for your support!

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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