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Versa issues

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‎09-12-2019 06:17 - last edited on ‎09-13-2019 16:42 by

‎09-12-2019 06:17 - last edited on ‎09-13-2019 16:42 by

I don't really have a question and I know this has been posted a ton (shows what a great product this is....not). My versa was working perfectly and I LOVED it until about 2 weeks ago (I've had it for a little over a year), 2 weeks ago the screen started scrolling randomly and would have lines go through it and then as soon as it started it would stop. A week ago, the battery started draining crazy fast (100% at 7 a.m., 34% by noon and dead by the time I got home from work at 5 p.m.). A few days ago, my screen decided to stop working but it was still tracking my steps through my phone. NOW it's starting my day with 6,845 steps before I've even got out of bed. The screen still won't work, I've tried restarting (before the screen went black) and have tried factory reset so many times to no avail. I find this incredibly coincidental that this happens just as the versa 2 is coming out. I will not buy another product from fitbit, these products are way too expensive to just stop working for no reason whatsoever. Fix your products, Fitbit. 🤬

 

 

Moderator edit: subject for clarity

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‎09-13-2019 16:41

‎09-13-2019 16:41

Welcome to the Fitbit Community, @Bgraf.

 

I appreciate your participation in the Forums and sharing the issues you're experiencing with your Fitbit Versa. Thank you for your troubleshooting efforts and for your feedback. I totally understand how you are feeling as you loved your device and would like to continue using it. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to provide further assistance. Please keep an eye on your inbox. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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