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Versa stopped tracking active minutes

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‎09-12-2019 04:50 - last edited on ‎09-13-2019 16:18 by

‎09-12-2019 04:50 - last edited on ‎09-13-2019 16:18 by

Hi, I brought this versa from the USA on March when I brought this the active minutes was working fine now suddenly i don't know what happened the active minutes are stop, please help me to get back this thing.

 

 

Moderator edit: subject for clarity

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‎09-13-2019 16:17

‎09-13-2019 16:17

Welcome to the Fitbit Community, @Geetsana.

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa which you purchased in the USA stopped tracking your active minutes. Thank you for your efforts to resolve this. As you know, the active minutes are awarded when the activity you're doing or logging is more strenuous than regular walking. Also keep in mind that active minutes are only recorded for activities that last 10 minutes or longer. For more information about how the active minutes are calculated, please see this help article: What are active minutes?

 

I recommend to restart your device as described in this help article. This will refresh your watch internally. 

 

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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