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Issues with Versa

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‎07-30-2019 02:48 - last edited on ‎08-02-2019 15:37 by

‎07-30-2019 02:48 - last edited on ‎08-02-2019 15:37 by

For the past week my versa has been buzzing constantly to notify me that there’s nothing new & im all caught up. Then periodically it will put itself into running mode. The past couple of days it has continued to buzz but with a blank screen. I’ve tried restarting it numerous times to no avail, the screen will reappear then slowly the pixels will vanish into a blur leaving me with no screen yet again. I’ve also tried changing the clock face but this makes no difference. On the extreme rare occasion when the screen decides to reappear the time is completely off & my stats are recorded incorrectly. This is my 3rd Fitbit in 3 years, they always stop working just out of warranty. I’m not inclined to fork out money on a 4th. Anyone else with all these issues? Dare I wish that it’s fixable? 

 

 

Moderator edit: subject for clarity

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‎08-02-2019 15:43

‎08-02-2019 15:43

Welcome to the Fitbit Community @Jubblyjuju. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing the details of the issue you're having with your Fitbit Versa. Thank you for your troubleshooting efforts. I totally understand how you are feeling as this is your third device. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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