Issues with Versa

[merka8766]

In the last two weeks I have had the following problems with my Versa:

- Not keeping the correct time, regardless if my phone was nearby or not

- Not holding a charge

- Constantly going back and forth between the logo being on the screen to a black screen to my home screen

- Not turning on after factory reset despite trying the troubleshooting (holding two buttons, 3 buttons, nothing)

- Not connecting with phone.

I have tried all of the troubleshooting since the problems started, including deleting and adding it back as a new device. and it has only gotten worse. My boyfriend bought it for me April 2019 as a graduation gift and it was fine up until 2 weeks ago.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @merka8766, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this and because you're experiencing different issues, can you please let me know which inconvenience are you experiencing right now? Is your device not turning on or it turned on but the time is still incorrect? Please share more details about the actual issue you're currently experiencing so we can move forward.

Let me know if you have any additional questions.

[merka8766]

I have not been able to turn my fitbit on since I did the restart about a
week ago

[RicardoFitbit]

Your reply is appreciated @merka8766.

If your Fitbit Versa is not turning on after a restart process, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? Does it vibrates when you put it to charge? I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Looking forward to your reply.

[merka8766]

My device is completely unresponsive and it does not vibrate when I connect
to the charger. Though it has never vibrated when I connected it to the
charger.

[RicardoFitbit]

Thanks for your update @merka8766.

I'm sorry to know that you're still experiencing difficulties with your device. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.