06-12-2019 16:42
06-12-2019 16:42
Last year, I preordered the versa and loved it so much that I bought my sister one too for her birthday. The first thing I noticed that I had to charge it every day and, then, the beginning of the year, it kept going from the main screen to the screen where you can turn notifications on/off by itself and vibrating every second from doing that. I had just let the battery die and let it sit for a couple of weeks. I started using it again and then it has recently started doing whatever it wants to do and will not do what I want it to. For example, it is now stuck on the timer and won't let me get out of that screen.
My sister hasn't had any issues with hers until recently. The left button will not work. We tried restarting it and now it is stuck on the short cut screen and won't go past having to hit the left button.
I genuinely loved the versa but it was too expensive to start acting like this so soon.
06-12-2019 23:40
06-12-2019 23:40
Hi @bgmcdill2030 I will flag a moderator to come and help you.
Helen | Western Australia
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06-13-2019 06:22
06-13-2019 06:22
@bgmcdill2030 A warm welcome to our Community!
Let me help you with your unresponsive Versa and thank you for troubleshooting this issue. Since this issue persist I suggest you let our Support team know about it. I have created a ticket so they will further assist you via email.
@NellyG thank you for letting me know about this.
Let me know how it goes.
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