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Issues with customer support?

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‎06-03-2021 13:18

‎06-03-2021 13:18

Are others finding issues with Fitbit customer support? My Versa is six months old and the screen died (a common problem judging by users' posts). Customer support sent me a mailing label and I sent the Fitbit via FedEx on May 7. It's still in the FedEx system according to the tracking # and every time I contact Fitbit to try and get help they politely blow me off. I wish I had bought a Garmin.

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‎06-10-2021 16:41

‎06-10-2021 16:41

I spoke with numerous support agents, none were of any help with my Versa 2 not working with any earbuds.  They just kept having me reboot and reset to factory settings, then told me they are aware of the problem and the developers were working on it.  In the community pages, it appears this has been a known problem for at least 2 years.  This post might not last, I've had two deleted by admin because the posts were negative and doing nothing to resolve the problem.  I'm not sure how users are expected to resolve a problem that Fitbit support and Fitbit developers are unable/unwilling to do anything about.  I think it helps other potential customers that this advertised feature doesn't work and was never tested.  

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