Latest Update Kills Battery Life

[EchoOneTwo]

I used to get 5-6 days between charges on my Versa3. Since the most recent update I am lucky if I get a day and a half.

I had made zero changes in the settings or in my normal usage. The only change that was made was the update, so that has to be what is causing the problem.

I do NOT use snore detection.

I switched my display from auto to manual to use even less battery, and switched to dim.

I deleted all the apps, esp music apps, that I could.

My usage/settings hadn't changed except for the update, but the battery life magically started draining in 24-48 hours.

This issue had to have been caused by your update. Please create either a roll back update or an update that corrects the issue.

I shouldn't need to go through deleting apps and switching my smartwatch to manual mode so I can't even lift my wrist to see the time on my smartwatch. I shouldn't have to guess at what "features" you've turned on that eats up battery life and turn them off when you create an update.

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I just called customer support. Andrea' said they are aware of the issue and Fitbit is working on a new update to fix it. She said they hope to have it within a week. Apparently this update caused this problem with more than just our Versa 3's. I'm hoping she's correct that they are working on an update and will push it out to us within a week. 

[GRamaekers]

I have the same problem. And also I can’t start any sessions. My Fitbit just gives me the standard screen

[Pmpd]

I have not changed any settings.

I was charging the battery every 3-4 days but in the last two days a full charge is now only lasting about 8 hours.

[Jenahk]

Same!!!!! Used to get 6 days and now I get 2 max. I can't even wear it to bed anymore bc it has to charge. How do we fix it? I'm not having luck finding customer service 😒 

[treeonfire]

OMG. I thought my Fitbit was broken. I have the exact same problem. I bought the Fitbit so I wouldn’t have to charge it every day. This needs to get fixed. 

[Pmpd]

Hi
I’ll contact customer services later this week. If I get any joy I’ll post on here.

Sent from my iPhone

[Total1303]

Noticed the same thing

[abdul2961]

I updated and have had no issues in 5 days. I will say restart the watch.a proper hard reset where you hold the side button till it resets. Otherwise do a factory reset. In general I haven't noticed anything major with the update granted I had no issues to start with. Updating is always the roll of the dice.

I have had this watch for just under 2 yes.one tip I can give is in any update keep the watch and phone next to the WiFi router then do a hard restart

[EchoOneTwo]

You are one of the lucky few. I did do a reboot. It’s one of the first things I do when electronics start acting up; it clears the RAM which is often what’s needed. But this is clearly an update issue and Fitbit is aware of it and working on a new update.  At least that is what the customer service person I spoke said. She said the last update caused issues with multiple Fitbit products. 

[murjd17]

This is why as a practice I've kept my automatic updates for Fitbit turned off. I typically will give an update about a week and then check to see if they're reported issues with it before I manually start the update. I screwed up yesterday and let the app update and I'm sitting here in the same boat with all of you all. My Fitbit started the night last night at about 80% charge and I woke up to 5% remaining battery. I charged it back up after restarting it to 99% and 5 hours later it's already dropped to 61%. This will probably be the last Fitbit I purchase. I shouldn't have to babysit updates to make sure they're not going to break my device!