Leaderboard App loading error - RESOLVED!

[Mbear1227]

My leaderboard app on my versa watch will not load. I have tried logging out of the app on my phone. Then restarting my phone, and finally restarting my Fitbit. I also checked all updates for my phone and Fitbit, everything is up to date. 

Moderator edit: subject for clarity

[lotsadots]

I was hoping that was the case too!

We are all a little broken. But the last time I checked, broken crayons still colour the same.

Sent from my iPhone

Moderator edit: personal info removed

[Ghay]

So have several emails with fitbit support i was told I HAD to do a factory reset on my devise because it was locking up (?? )  so i did only to have it not come on again.  After talking with a live support i was told i was to get a replacement.  Filled out the form and received an email back with.

We’ll send you an update shortly. In the meantime, just reply to this email if you have any questions.

That was Sunday morning so on Tuesday when i had heard nothing i email them for an update.....nothing.  This morning i again emailed them.....again nothing     So i got on the CHAT online and was told that there was a problem with the order but they would notify me when when it was corrected.   What kind of customer support is this.   

I will NEVER buy any FITBIT product again!!!!!!!!!!!!    

[Drakermom]

Sorry to hear about this. I must say my replacement was handled speedily and I was quite satisfied with the way it was handled.

[LiliyaFitbit]

Hi @Meldrewman, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with the Leaderboard app. Thank you for your troubleshooting efforts. I would like to confirm that we’re aware of it and are working to identify a resolution as quickly as possible. I appreciate your patience and understanding while we work to improve your experience.

If you have any questions, feel free to let me know.

[lotsadots]

I received my replacement today and have the same issue... Leaderboard doesn’t load.

And now that I've updated to iOS 13 my notifications to my Versa no longer work.  Sigh.

[Simonsimps]

Same with mine on the Versa 1. Not worked for about a month. It was apparently updated on the 17th Sept and still does not work. I have uninstalled it for now as it just says "Loading" and does nothing.

Probably just eats your battery maybe ??

[katspa1]

Ive been having the same issue for over a month now.  I started out with the live chat and was referred to an "Expert"  they emailed and said they were working on it.  They in turn emailed me several times asking for pictures of the app saying its loading and kept asking if it was a fitbit app - I asked how many pics they needed cause that's all they keep asking for and I sent them.  Then I was told I was being sent to the "Advanced Experts" - that was weeks ago.  So I emailed them again and was told they do not have a solution at this time.  Its not my phone cause during the process of all of this I upgraded my cell phone still same issue.  I have tried everything under the sun to get this app to work.  Therefore after reading countless post regarding this issue that several people are having the same problem it lends me to believe its a Fitbit issue and no one knows how to say "We Can't Fix It" Im ready to purchase an Apple Watch!!

[emers119]

Im getting the same thing on my Versa, never gets passed the loading page. Ive uninstalled, restarted reinstalled and still nothing

[SunsetRunner]

On my Versa 2 the app installs but never gets past the "Loading" page

[Meldrewman]

It’s particularly galling that it’s one of Fitbit’s “in house” apps. It doesn’t send a very positive message about the platform’s support or resilience.  

[Micki_S]

Is there an issue with the Versa leader board app as well? Have only had my Versa for a few weeks and have not been able to connect to the leader board on my Versa at all.

Is there a timeline as to when this may be resolved?

[Meldrewman]

Hi Micki_S,

My issue is with the Ionic but it does seem that the issue also affects Versa users. 

[Micki_S]

Hi Meldrewman,

I guess there is a several users with this same issue.

It is very frustrating, I hope this gets resolved soon.

[LiliyaFitbit]

Hello all, thank you for your participation in the forums and for sharing your experiences. I am sorry for the delayed response. 

Our team is still investigating these reports and we appreciate your patience. I understand that this can be very frustrating. At this time, I'm unsure of how quickly it will be fixed, but we do hope to have the problem taken care of soon. We will to try our best to reach out to you again when a fix for this issue is available. Thank you for your patience and understanding. 

I'll be around. 

[rchl.rey]

Has they been any progress on the leaderboard issue.  My versa leaderboard app also is not working, only saying loading

[Tras]

Leaderboard does not work on fitbit ionic keeps locking the whole tracker up absolutely useless uninstalling reinstalling rebooting fitbit tracker to no success not happy.

[Loft01]

I was told it is a known issue and will be fixed in next app update

[LiliyaFitbit · Accepted solution]

Hello everyone, thanks for your participation in the Community.

This issue has now been resolved with the latest version of the Leaderboard app. Please update the watch app in the Fitbit mobile app.

We're going to close this thread from further comments. If this happens again in the future, please open a new thread to report any issues. We do this to keep the community organized and on-topic. 

Thanks everyone for your patience while we worked to correct this issue!