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Left/back button not working

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I’ve had nothing but issues with this watch. I love it - When it works (50% of the time). I recently updated it to attempt to fix an issue - it would constantly switch to the settings screen. The update seems to have fixed that issue but now I have the back/left button setup to work as a shortcut to Exercise - Run. It’s supposed to work as a shortcut when you press and hold the button. But instead it works as a shortcut every time I use the back button. It’s very frustrating. Any suggestions? For now I’ll turn off that shortcut feature. 

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Follow up... there’s no way to not select a shortcut. So for now I changed it to shortcut to notifications. Please help. 

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