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Left button and touch screen don't work-Versa 2

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‎07-26-2021 06:10 - last edited on ‎07-26-2021 15:50 by Fitbit Moderator

‎07-26-2021 06:10 - last edited on ‎07-26-2021 15:50 by Fitbit Moderator

My Versa 2 us just over a year old and mt side button quit working. It also froze. I let it die on its own and recharged it, but I'm not able to leave the clock page. As soon as I go into other apps from the phone, it freezes on that page and im not able to get out of it. Because of the side button not working, I'm not able to restart it. I'm soooooo irritated with the quality of this watch! I was so excited to purchase it when it came out,  but I'm super disappointed in it. What are my options to fix it? I can't find the answers anywhere. I'm thinking I'm out of luck!!

 

Moderator edit: updated subject for clarity

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‎07-26-2021 15:49

‎07-26-2021 15:49

Welcome to the Fitbit Community, @JayLaVay.

 

Thank you for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

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