Hi @MrGG I have flagged a moderator to come and help you.
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Thanks for posting your inquiry here @MrGG, you're welcome to the Fitbit Community. Thank you for pointing this out @NellyG.
In order to further assist you, I've gone ahead and escalated your case to our Support Team.
If you have any further questions, please let me know!![]()
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