Losing steps

[Nancy1604]

Hallo, 

Dit gebeurd bij mij sinds deze week ook regelmatig. Het verliezen van stappen plotseling zowel met als zonder synchronisatie. En op de horloge maar ook in app. 

Zeer vervelend!

Ook bij het toevoegen van een activiteit worden de stappen niet in de actieve minuten weer gegeven of terug geplaatst alvast. 

Graag een oplossing asap.

Gr 

Moderator Edit: Clarified subject

[Nancy1604]

De stappen van gisteren zijn weer in orde sinds vanmorgen maar die van woensdag niet. Ik heb mijn versa 2 sinds half april in gebruik, dit is de eerste week geweest dat er wel enkele keren stappen zijn verdwenen. Hopelijk gebeurd dit in de toekomst niet weer! 

[MarreFitbit]

Hi there @Nancy1604, welcome to the Community Forums. We currently aren't staffed to provide support in Dutch within the Community Forums.

We currently support French, Italian, Spanish, German, Korean, Chinese, Japanese and English. Hopefully we can support more locales in the future.

If you could reply me back in English, I'll be more than glad to help you. However, if you prefer any of the languages I mentioned above, feel free to post in the Versa smartwatches forum according to the language of preference.

I'm looking forward to hearing from you. 

[Nancy1604]

Hi,
I was saying I was losing steps suddenly on the versa 2 and in the app when
I try to sync.
This is very annoying.
It started in the beginning of this week.
I have an android phone.

Hopefully it works good again pretty soon.
Greetings

[MarreFitbit · Accepted solution]

Hi @Nancy1604, thanks for getting back and for also informing us about this issue. We’re currently working to resolve it and hope to have it fixed in the next few days. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. 

The steps or any other data that was lost during this time of the ongoing issue, will not return. If you remember the exact amount of steps or the name of the activity you performed, you can try manually logging the activity. For more information, see: Can I add an activity manually to my Fitbit account?

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

I'll be around if there's anything else I may do for you.