Lost workout after syncing my Versa

[Kotchishj]

I tracked an exercise on my Versa, almost 4 miles. I ended the exercise and reviewed the stats and then logged the workout. Immediately after, the steps and workout disappeared from both my device and the Fitbit app? Is there anyway to get this workout back or prevent it from happening again? I have restarted the device four times, restarted the app, logged out and back into the app, and restarted my IPhone, all with no luck!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Kotchishj, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear that your Versa lost your workouts data after syncing it. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Before this, sync your watch in order to avoid losing current data.

Finally, monitor your watch for the next 24 hours and see if the issue doesn't happen again.

Keep me posted on the outcome.