Low Battery Emails Ceased After Update

[ejvmev]

I delayed installing the last update due to a previous update nearly killing everyone's Versa 2. I finally did and since then no longer receive the low battery emails. I checked and my notification settings are okay. My watch is syncing. It synced shortly before it died again from a dead battery. Help please!

[SunsetRunner · Accepted solution]

Hello @ejvmev 

Hopefully I can help. Open your Fitbit App, tap your profile picture then scroll down and tap notifications. Scroll down and disable low battery notifications under the push notifications AND again in the email notifications. Now sync your Versa 2 to accept the changes you made. 
Now return to the low battery notification in the Fitbit App and enable them both again. Sync your Versa 2 yet again to accept the new changes. 

If this doesn’t fix the issue you can try restarting your Versa 2 and see if that now fixes the issue. To restart your Versa 2 just press and hold down the button on your Versa 2 until you see the Fitbit Logo then release the button. You should feel the Fitbit vibrate indicating the restart is complete. 

😃I’m hoping this helps and provides you and answer to your low battery email issue. Please let me know how it goes. 

[ejvmev]

@SunsetRunner Thank you! I will try it tomorrow after my watch charges tonight. (It's dead right now.) Then I will let you know in a few days after my battery drains again. 😄

[SunsetRunner]

Awesome @ejvmev 😃 Definitely keep me posted….🤞 I’ll keep my fingers crossed in the meantime 

[ejvmev]

@SunsetRunner I'm finally down to 11% and still have not received an email. I'm not sure what the problem is.

PS: in rereading your reply I realized I forgot to restart my Versa. I did that now. Maybe after next discharge it will kick in.  😔

[SunsetRunner]

No worries…😃 Hopefully it will kick in this time. But in the meantime we went through the Fitbit App and toggled the low battery e-mail settings in my last post. Although what’s on the Fitbit App should also reflect on your online dashboard but just to be sure let’s try to toggle that as well. 

At the top of your screen tap dashboard then tap the small gear wheel in the upper right corner. Select settings in the drop down menu. Now, under notifications, look for Low Battery notifications and disable it. Scroll to the bottom of the page and tap submit. Sync your Versa 2 and enable the low battery notification again then again scroll down and tap submit. Now sync your Versa 2 again. 

Please come back and let me know if you finally got your Low Battery Notification Email once your Versa 2 battery gets to the proper low level 

[ejvmev]

@SunsetRunner Everything is working again! I got both an email AND a push notification (which I never received before, even though it was set to it). Thank you for your help!

[SunsetRunner]

That’s fantastic news @ejvmev! 😃 I’m so happy I was able to help. Thank you for coming back and keeping me updated with how it went after the changes were made. Please consider marking the response I gave to to help as “Best Answer”. It helps to assist others who are experiencing the same situation as you did find answers. I’d appreciate it. 
I hope you have a great weekend and as always Happy Stepping!