Main screen unresponsive

[ascranton]

And I cannot factory reset it because the main screen unresponsive

[SteveH · Accepted solution]

I would try a restart before a factory reset as it doesn't do any harm.

Press and hold the back and bottom buttons until you see the fitbit logo on the screen.

If that doesn't work then you can perform a factory rest without the screen working but it's a messy process. I would suggest doing it under the guidance of customer support: contact.fitbit.com but if you want to try it yourself:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.

Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device?