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Missing 40,000 steps badge using Versa 2

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‎02-16-2021 06:17 - last edited on ‎02-17-2021 05:35 by Moderator Alum

‎02-16-2021 06:17 - last edited on ‎02-17-2021 05:35 by Moderator Alum

I completed over 40k steps on Saturday and have yet to receive the appropriate badge? The 30k and 35k badges pushed through fine. Can some one rectify this with my account? 

 

Moderator Edit: Clarified subject

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‎02-17-2021 05:56 - edited ‎02-17-2021 06:01

‎02-17-2021 05:56 - edited ‎02-17-2021 06:01

Hi there @Phillipsal, welcome to the Community Forums. You did a great job getting 40K steps in a day, congratulations.

 

I'd like to mention that badges are designed to reward your step-based activities that are recorded while you wear your Fitbit device. Manually logged activities are intended to help you track activities that are based on effort rather than steps or distance, so they don't count toward step badges. 

 

If you already confirmed the information above, feel free to get in touch with our Support Team, so they can check with you the activities of that specific day to have more details on what happened with your Cleats badge.

 

If you have any further questions, please visit us again! 

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