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Missing heart rate graph

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‎01-11-2021 12:53 - last edited on ‎01-11-2021 15:56 by Fitbit Moderator

‎01-11-2021 12:53 - last edited on ‎01-11-2021 15:56 by Fitbit Moderator

When I click on the heart rate section of the app it no longer shows me the graph screen at the top to swipe through to see my cardio fitness score. Was there an update that removed this?

 

Moderator Edit: Clarified subject

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‎01-11-2021 16:01

In response to RicardoFitbit

‎01-11-2021 16:01

So far I did a hard reset of phone (Galaxy S9) and watch which seemed
to work thus far. It only happened once the remaining tabs worked as normal.

Thank you

View best answer in original post

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‎01-11-2021 15:56

‎01-11-2021 15:56

Hi @RenaeN, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎01-11-2021 16:01

In response to RicardoFitbit

‎01-11-2021 16:01

So far I did a hard reset of phone (Galaxy S9) and watch which seemed
to work thus far. It only happened once the remaining tabs worked as normal.

Thank you
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‎01-13-2021 14:51

In response to RenaeN

‎01-13-2021 14:51

Your update is appreciated @RenaeN

 

I'm happy to know that your issue was solved after trying some troubleshooting steps. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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