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Missing stats on screen

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‎06-29-2020 05:26

‎06-29-2020 05:26

When I swipe up on my Versa 2, my steps for today aren’t there. First thing that shows are the active hours today. Have tried syncing. Have tried updating the app. Have tried shutdown. Have tried charging. Driving me nuts.

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‎07-16-2020 05:08

‎07-16-2020 05:08

Hi @Jetguyswife, welcome to our Fitbit Community! I'm sorry to hear that your Versa 2 screen doesn't shows all your stats. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your device before this in order to avoid losing current data. After this, you will need to install the apps on your watch again.

 

Finally, monitor your Versa 2 and see if it displays all your stats.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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