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Multiple problems with Versa 2

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‎06-23-2021 07:00

‎06-23-2021 07:00

I’m been having similar issues as others with my Versa 2 in the last week but it’s all of them combined! I can’t swipe my screen, it randomly goes to the apps screen and won’t go back, the battery is draining, and now it’s wiping my steps every morning. I’ll have 5k steps after a treadmill workout and when it syncs to my phone it drops to 495 steps. I’ve tried every suggestion on here, any others before I give in? I’ve been a Fitbit user for many years but between this and issues with my last one, it might be time to switch to Apple or Garmin. 

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‎06-24-2021 12:45

‎06-24-2021 12:45

Welcome to the Fitbit Community, @Mccurdy1.

 

Thanks for the details shared in your post and for already trying to resolve the issues with your watch. I understand how you are feeling and recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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