Music control panel does not update track name

[SunsetRunner]

I know a lot of people have had trouble with the Versa's music control system. Mine actually works pretty well for controlling both podcasts using Podkicker Pro and streaming music through Google Music on my LG G7. Pause, track control, and volume all work well.

The only thing that doesn't work well is the track listing (the song currently playing on the phone). It never updates from the first track that started playing unless I do the following:

• Long-press the left button and go to music controls
• Tap the three dots next to the green phone icon on the lower left
• Tap on watch under source (it was on phone)
• Tap on phone under source (i.e., go back to the way it was)
• Press the left button to return to music control

Now the correct track name appears. 

But the track won't change at all until I repeat above. 

Is this a bug that will be fixed? Or is there something I can do now to fix it? It's pretty annoying to never know what track's actually playing without going through all of the above or taking out my phone and looking at it.

[AlvaroFitbit]

@SunsetRunner Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Versa isn't updating the song name. Try refreshing the connection between the Versa and your phone by going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes!

[SunsetRunner]

@AlvaroFitbit - Thanks. Tried everything you said to a T, but it didn't work -- the problem remains exactly as before.

One thing I forgot to mention is that the track progress bar proceeds as normal for a little bit, then flashes between the actual track position at the end, then when the track ends, stays at the end while the next track plays. Don't know if this'll be helpful for troubleshooting.

[SunsetRunner]

Strangely, looks like it's working just fine now on my LG G7. I didn't do anything to fix it. Just seems to be working now!

[JuanJoFitbit]

@SunsetRunner It's great to see you in our Fitbit Community! It's great to know that your Versa is working properly now. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[SunsetRunner]

Unfortunately, it looks like the solution was temporary. The same problem has reoccurred, just as randomly as it started.