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Music playing and run app issues

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‎01-12-2020 00:31 - last edited on ‎01-20-2020 17:04 by Fitbit Moderator

‎01-12-2020 00:31 - last edited on ‎01-20-2020 17:04 by Fitbit Moderator

Im new to versa 2 and i am having issues when playing music and execise in the run app.

music stops and theres a message at the top of the watch saying connecting!! problem is it doesnt connect, why not? some help please.

 

Moderator edit: Updated subject for clarity 

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‎01-20-2020 17:03 - last edited on ‎10-09-2025 10:12 by Fitbit Moderator

‎01-20-2020 17:03 - last edited on ‎10-09-2025 10:12 by Fitbit Moderator

@coastal-oak Welcome to the Community. Sorry for the delayed reply. 

I'm glad to hear that you just bought a Versa 2. 

I would like you to make sure you're doing this procedure to track your activity and that you're following these steps to music control. Could you let me if you're using Bluetooth headphones or music stored on your watch? Is it only happening when you use run app and music app? 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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