My Fitbit Versa won't turn on

[Brobro]

I bought  the Fitbit a little over a year ago. I barley got any use from it because I was worried about breaking it at work. So it has just been collecting dust. I recently decided to give it a try again. I let it charge for over an hour but when I try to turn it on all I have is a black screen. On the app it says it has a full charge. The Fitbit also hasn't been updated since September 2018. I have tried to factory rest the device with no luck. Is there anything else I can try

Moderator edit: format

[Sassyamq]

I have the same issue, though I have been wearing mine and its less than a year old, looking forward to responses

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@Brobro wrote:

I bought  the fit bit a little over a year ago. I barley got any use from it because I was worried about breaking it at work. So it has just been collecting dust. I recently decided to give it a try again. I let it charge for over an hour but when I try to turn it on all I have is a black screen. On the app it says it has a full charge. The Fitbit also hasn't been updated since September 2018. I have tried to factory rest the device with no luck. Is there anything else I can try

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[NellyG]

Hi @Brobro  Have you tried restarting it several times? If not give that a try amd then leave on charge for a couple of hours and repeat the restarts etc. I wouldnt believe the full charge that the app is telling you unless it has synced recently - that will be from the last time it synced ,any months ago.

Restart your tracker

[Brobro]

I have tried restarting it and letting it charge for a while with no luck