help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My SpO2 data won't sync to the Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-17-2022 04:28 - last edited on ‎12-18-2022 20:37 by Fitbit Moderator

‎01-17-2022 04:28 - last edited on ‎12-18-2022 20:37 by Fitbit Moderator

  • In the last 4 days, my SpO2 didn't sync in the fitbit app. Is there any issue with this ? 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎01-17-2022 05:30 - edited ‎11-13-2023 11:08

‎01-17-2022 05:30 - edited ‎11-13-2023 11:08

Hi there, @Mitrac. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Have you already synced your Versa 3 to your Fitbit app? Please keep in mind the following to make sure you see your health metrics data:

  • Wear your device for at least 1 full day (during the day and to sleep at night). Check your stats after you wake up in the morning. Note: skin temperature requires 3 nights of data.
  • Make sure the back of your device is in contact with your skin. The band should be snug but not constricting. If you experience any discomfort, loosen the band, and if it persists give your wrist a break by taking it off.
  • Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.
  • To track your blood oxygen saturation. For more information, see How do I track blood oxygen saturation (SpO2) with my Fitbit device?

For more detailed information, see What should I know about health metrics in the Fitbit app?

Hope that helps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎01-17-2022 06:01

In response to MarreFitbit

‎01-17-2022 06:01

Hello,

 

I have sync my watch this morning and all days before in my fitbit app. I see the SpO2 percentage on my watch but it doesn't sync in the fitbit app. I wear my watch everyday. Tje problem is probably on the fitbit app and not on the watch itself.

 

Thanks

Best Answer

‎01-19-2022 07:45

In response to Mitrac

‎01-19-2022 07:45

I found the issue, I changed the router at home last week and even with the same wifi id and password, I needed to configure the wifi settings in the fitbit app, now the SpO2 sync in the app

Best Answer
0 Votes

‎01-19-2022 13:34

In response to Mitrac

‎01-19-2022 13:34

Having the same problem. Synced fine up until about a week ago and nothing since. Showing on face fine, reinstalled spo2 face, shut everything down and still not logging it each morning when everything else is fine.

 

Best Answer

‎01-22-2022 03:28

In response to hs0wca

‎01-22-2022 03:28

Any update on this? Still nothing in app even though its shown on the face clock. 

Best Answer