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My Versa 2 button is not responding

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‎12-03-2023 07:17

‎12-03-2023 07:17

I went to the music app and I can’t get back to my home screen. I tried restarting it but the button is not responding. What should I do?

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‎12-03-2023 11:18

‎12-03-2023 11:18

Hi there @TayoAwolola, welcome to the Fitbit Community. 

Thanks for letting us know about this issue with your Versa 2. I also appreciate you mentioning the steps you have done. 

The very next step you should do is changing out your Versa 2's clock face. This is very helpful for people who are having problems with stuck devices. Please follow to these instructions: How do I change the clock face on my Fitbit device? 

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‎12-03-2023 11:35

In response to EstuardoFitbit

‎12-03-2023 11:35

Hi thank you. I tried that but it has been saying switching since
yesterday.
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‎12-04-2023 06:10

In response to TayoAwolola

‎12-04-2023 06:10

Hi there @TayoAwolola, thanks for getting back to us with updates about your case. 

Thank you for letting us know about this. I'm sorry this occurred to you, and I've asked our Support team to open a case on your behalf so they can help. Keep an eye on your inbox as they will contact you by email.

I'm hoping we can quickly get you back on track.

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