My Versa 2 is not responding

[Rheshmi]

My versa 2 is stuck on the icon when I try to sync it but it otherwise stays off. Has been like this since this morning 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Rheshmi.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[Rheshmi]

Hi. Haven’t received an email from customer support yet on addressing the issue. My Fitbit still does not work.

[Mander222]

The same exact thing happened to me! I tried to sync it. I tried to hold the button down to power it off (doesn't work), I tried putting it on the charger. I tried disconnecting it and reconnecting it. NOTHING has worked. Right now I'm waiting for the battery to die and hope that does the trick. I can't even find how to contact customer service on here.  SUPER frustrating

[Rheshmi]

I hope they do help you because they told me there’s nothing they can do. It’s a defective device that they refuse to help with. I will never be buying another as this is now the second one and it has also stopped working around the same time as the last one I had 

[Kellysueb1]

This is happening to me too. Even the ock won't update-- it's about 90 minutes slow. It hasn't updated since yesterday at 12:30pm

[EdsonFitbit]

Welcome to the Fitbit Community, @Mander222 @Kellysueb1.

@Mander222, if you want to chat with Customer Support online or give them a call please click here to get connected.

@Kellysueb1, for instructions on how to change the time on your Fitbit device, please visit this article. If you are having difficulties to sync, please follow these troubleshooting steps.

@Rheshmi, our team is constantly working to improve our products and services. Your feedback is highly appreciated.

Please let us know if you have any questions.

[Punchkie75]

This is exactly what happened to me about 15 minutes ago.  My Versa 2 quit responding.  I couldn't get it to move off of the music screen so I did press the power button down until it restarted.  Once it came back up I couldn't move off of the ....  OOPs .... just saw my Fitbit come back to.life.  Seems to be working.  Check yours now.

[Rheshmi]

Mine is on but it isn’t even holding a charge now