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My Versa 2 is not working

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‎10-11-2021 10:23 - last edited on ‎10-11-2021 14:00 by Fitbit Moderator

‎10-11-2021 10:23 - last edited on ‎10-11-2021 14:00 by Fitbit Moderator

My Versa 2 which is less than 2 years old worked great until the Sense was released. I know this because my husband bought a Sense on release day. He has had both the watch and the charger replaced since he bought a year ago and has ongoing other issues.  I was happy with my Versa 2 at the time so stayed with it. My Versa started performing worse and worse over this last year and with the latest update has quit altogether. Seems that is happening to many others FitBit users as well. So if this not planned obsolescence on FitBit’s part, then it must be incompetence. Either way, moving on to another brand. These watches are way too expensive to last for such a short time.

 

Moderator edit: updated subject for clarity

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‎10-11-2021 13:59

‎10-11-2021 13:59

Welcome to the Fitbit Community, @kay23.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

I noticed that you've been in touch with Customer Support and that your issue was resolved after following their instructions. If you continue having difficulties please let them know in order to get further assistance. I'm pretty sure that Customer Support will do their best to provide a high level of support.

 

Have a nice day.

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