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My Versa 2 says data not cleared sync & try again

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‎06-01-2021 14:30 - last edited on ‎06-01-2021 17:05 by Fitbit Moderator

‎06-01-2021 14:30 - last edited on ‎06-01-2021 17:05 by Fitbit Moderator

I restarted my versa 2 and now it has a big red X and says data not cleared sync & try again. I cannot get it to clear or sync. What did I do! Lol

 

Moderator edit: updated subject for clarity

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‎06-01-2021 17:05

‎06-01-2021 17:05

Welcome to the Fitbit Community, @ShawnaJ07.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

Please follow the next steps:

 

1. Remove your watch from the list of Bluetooth devices paired to your phone.
3. Restart your watch and reboot your mobile device.
4. Attempt to set up again:

 

  1. Tap the Today tab, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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