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My Versa 2 stopped tracking steps properly

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‎03-05-2020 17:24 - last edited on ‎05-02-2020 12:27 by Fitbit Moderator

‎03-05-2020 17:24 - last edited on ‎05-02-2020 12:27 by Fitbit Moderator

I'm training for the Boston Marathon and I'm behind as it is and running with nerve damage in my leg as it is. I'll use Boston terms here WTF is this? Its not counting steps correctly and now its taking them away when I update it? Help.

 

 

Moderator edit: updated subject for clarity

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‎05-02-2020 12:26

‎05-02-2020 12:26

Hi @dfury13, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'm sorry to hear that your Versa 2 stopped tracking your steps properly and disappear when you update it. I totally understand how you feel about this.

 

I'd like you to restart your Versa 2 as described in this help article. After this, I would like to share this article which explains how your Fitbit device tracks your steps. Finally, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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