My Versa 2 stops syncing through the day

[Aroadrunner]

Ever since I was on an airplane my versa 2 has trouble syncing and I have to restart my phone a couple times a day to get it to sync again. Very frustrating please help

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Aroadrunner.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

To resolve syncing issues, we recommend following these troubleshooting steps.

Whether this doesn't help, please set up your watch as a replacement device:

1. Tap the Today tab Fitbit logo and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.

[Valour]

Turn off powersaving options on your phone. The powersaving options stops your phone syncing to other devices using bluetooth.

[Aroadrunner]

I have already tried this. is there another known issue?

[EdsonFitbit]

Thanks for the update, @Aroadrunner.

In this case, you can try erasing the data from your Fitbit Versa 2. Please be aware that you’ll need to reinstall any apps on your Fitbit device after this process, and if you couldn’t sync, then any data on the Fitbit device will be lost. For instructions, please visit this article.

Thank you for your recommendation, @Valour.

See you around.

[Aroadrunner]

I have tried all the above and still have trouble syncing.

[EdsonFitbit]

Thank you for your response, @Aroadrunner.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.