help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Versa 2 watch face detached

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-21-2021 14:41 - last edited on ‎06-26-2021 12:49 by Fitbit Moderator

‎06-21-2021 14:41 - last edited on ‎06-26-2021 12:49 by Fitbit Moderator

The watch face detaching on Versa 2, and complete product failure (not long past warranty period) seems to be a repeating problem. This happened to me, despite careful use. It only seems fair a replacement product should be provided to what is likely a product defect. Instead, Fitbit only offers a small discount, asking you to pay a SECOND time.

 

Moderator edit: added label

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-26-2021 12:45

‎06-26-2021 12:45

Welcome to the Fitbit Community, @tnew09.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

At this point, we can just honor the discount offered by Customer Support.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes